Service Policy

Mint Linen Ltd has a staffed customer services team for all your laundry questions and queries, and we endeavour to:

  • Handle all clothes, linens, and other items accepted by us for processing with proper due care and attention
  • Investigate any compliant promptly and, if requested, re-process, free of charge, any article which is unsatisfactory due to fault on our part
  • Pay fair compensation for loss or damage due to negligence on our part
  • Train our staff to be competent, courteous and helpful at all times
  • Keep our factory, vans, containers and premises clean and tidy
  • Maintain the highest possible standard of quality and service consistent with the price charged
  • Have all orders ready or delivered at the time stated, unless prevented by exceptional circumstances
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